Case Studies
Contact:
STC AssociatesKristen Massaro
212-725-1900 ext. 204
[email protected]
FOR IMMEDIATE RELEASE
Arbinet Member Generates Additional Revenue and Completes Service Offering with DirectoryAxcess
An Arbinet Member is using the DirectoryAxcess solution to earn additional revenue and provide its own branded, retail-quality Directory Assistance to its customers at a competitive price. Arbinet’s DirectoryAxcess provides a fast, turnkey solution; all that is required is a separate trunk group for DirectoryAxcess calls.
Business Requirement
This Member needed to provide its residential and enterprise customers with a directory assistance service to provide a complete offering in the retail marketplace. The Member’s service provider was charging it in excess of $0.50 per call. This high cost meant the service generated little in the way of margin for the Member.
The Member discussed its situation with its Account Development Specialist and learned that Arbinet offers access to a leading third-party directory assistance provider at a very competitive rate.
Member’s Results with DirectoryAxcess
Within days, and without extensive legal contract review or network provisioning requirements, the Member switched its service to the Arbinet DirectoryAxcess solution and cut its cost per call to a fraction of its previous level. The Member now generates thousands of dollars per month in additional margin, which goes straight to the bottom line. The solution provides its customers with a full-featured service branded with Member’s name on each customer call.
DirectoryAxcess Benefits Summary:
- Local and national White Page listings of residential, business and government numbers for all 50 US states
- Reverse number look-up – search by phone number for address and name
- Reverse address look-up – search by address for name and number
- Up to two look-ups per call
- Statewide search if city is unknown
- No minimum fees, no trading fees and no trunk group charges
- Simple integrated billing on your Member Account Invoice
In addition, Arbinet can customize the voice prompts and operator greetings with your company name to maximize your service benefit.
Contact your account specialist or [email protected] with questions.
120 Albany St. Tower II, Suite 450, New Brunswick, NJ
08901
phone: 732-509-9100, fax: 732-509-9101, website: www.arbinet.com
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