CLN Features

CLN Features

Feature Description Benefit Available

1. Unlimited cost tables Cost tables can be assigned at the PIN level Enhances the flexibility of card offerings Available

2. Sequential calling Allows callers to place numerous calls without redialing the local toll-free number by pressing a *. Lowers system time, enhances convenience Available

3. Virtual private network dialing Allows users to dial within VPNs Enhances convenience and increases usage Available

4. Local currency billing All charges converted into and billed in local currency Provides accurate and usable cost and traffic information Available

5. 800 Termination Allows 800 calls to be placed by customer regardless of local calling restrictions Increases usage, service provider may bill for the call Available

6. Account Hierarchies Allows service provider to offer varying levels of access to administrative representatives, operators, agents etc. Prevents fraud and account corruption Available

7. Barge-in Capabilit Allows user to bypass voice prompts Lowers system time/costs and speeds call connection Available

8. Revision Capability Allows customers to correct mis-dialed digits Lowers system time/costs, speeds call connection Available

9. Warning tone Alerts customer when pre-paid balance is low or approaching post-paid account cap Enhances customer satisfaction Available

10. Real-Time Billing Billing in real time for pre-paid usage Enables the use of pre-paid calling cards and lowers credit risk for post-paid cards 2nd Quarter 1997

11. Debit card refresh Pre-paid calling cards may be refreshed via credit card Increases system usage, enhances convenience 2nd Quarter 1997

12. In-Country Ringback Tones Destination specific "ring" can be played while call is connected Enhances transparency 2nd Quarter 1997

13. Roll over to live Customer assistance requests for live operator assistance (due to unavailability of DTMF or improper entry of account information) can be "rolled-over" to any of the service provider's existing operator call centers Enhances convenience and increases usage 2nd Quarter 1997

14. Fraud Protection (Call Restricting, Access Limitation, Account Caps) Ability to restrict dialing, limit system access, and set usage caps at the PIN level Prevents fraud and account corruption 2nd Quarter 1997

15. Account Balance/Time After entering PIN the customer hears the account balance and time remaining on their pre-paid calling card Enhances quality of service 2nd Quarter 1997

16. Last Number Redial Automatically redials last number called Lowers system time/costs, speeds call connection 4th Quarter 1997

17. Negative back supervision Patented process by which service provider is not charged for the first leg of callback if second leg is busy/no answer. Drastically lowers carrier overhead 4th Quarter 1997

18. Speed Dial Allows for the programming of frequently dialed numbers at the PIN level Lowers system time/costs, enhances convenience 4th Quarter 1997

19. Least Cost Routing (LCR) Across Carriers Service providers may connect with up to ten carriers per chassis and route each call via the least cost route. Lowers cost per call Available

20. Remote Verification One CLN verifies customer account/PIN with another CLN via data network Eliminates double provisioning, allows service providers to establish global networks, allows end-users to use service outside of "home" CLN region without using international toll-free numbers

21. Least Cost Routing (LCR) Across CLNs The CLN looks at a cost table containing the rates of each networked CLN to decide on which node the call will be re-originated Lowers the cost per call

22. Synch Legs The re-origination CLN synchronizes the destination call with the callback so that the caller will be bridged to the destination number at the precise time that the destination number begins to ring. Decreases system time and lowers the service provider's cost per call

23. Toll-Free Message When the user enters a toll free destination number the system plays a message telling the user he will not be charged for first leg and the continue processing the call.

24. Eliminate 011 Dialing When entering a destination telephone number from the U.S., the user need not dial the 011 prefix. Destination Numbers within the United States, may instead be prefixed by a 1. System time, lowers cost per call

25. Online deduction of money for pre-paid calling cards. Available on the origination CLN. The originating CLN does all deduction of money for all users. Enables service providers to offer pre-paid calling cards and create a new profit center

26. Multiple Language Prompts Language of prompts may be specified at the PIN/account level Enhancement of service

Feature	Description	Benefit	Available
1. Unlimited cost tables	Cost tables can be assigned at the PIN level	Enhances the flexibility of card offerings	Available
2. Sequential calling	Allows callers to place numerous calls without redialing the local toll-free number by pressing a *.	Lowers system time, enhances convenience	Available
3. Virtual private network dialing	Allows users to dial within VPNs	Enhances convenience and increases usage	Available
4. Local currency billing	All charges converted into and billed in local currency	Provides accurate and usable cost and traffic information	Available
5. 800 Termination	Allows 800 calls to be placed by customer regardless of local calling restrictions	Increases usage, service provider may bill for the call	Available
6. Account Hierarchies	Allows service provider to offer varying levels of access to administrative representatives, operators, agents etc.	Prevents fraud and account corruption	Available
7. Barge-in Capabilit	Allows user to bypass voice prompts	Lowers system time/costs and speeds call connection	Available
8. Revision Capability	Allows customers to correct mis-dialed digits	Lowers system time/costs, speeds call connection	Available
9. Warning tone	Alerts customer when pre-paid balance is low or approaching post-paid account cap	Enhances customer satisfaction	Available
10. Real-Time Billing	Billing in real time for pre-paid usage	Enables the use of pre-paid calling cards and lowers credit risk for post-paid cards	2nd Quarter 1997
11. Debit card refresh	Pre-paid calling cards may be refreshed via credit card	Increases system usage, enhances convenience	2nd Quarter 1997
12. In-Country Ringback Tones	Destination specific "ring" can be played while call is connected	Enhances transparency	2nd Quarter 1997
13. Roll over to live	Customer assistance requests for live operator assistance (due to unavailability of DTMF or improper entry of account information) can be "rolled-over" to any of the service provider's existing operator call centers	Enhances convenience and increases usage	2nd Quarter 1997
14. Fraud Protection (Call Restricting, Access Limitation, Account Caps)	Ability to restrict dialing, limit system access, and set usage caps at the PIN level	Prevents fraud and account corruption	2nd Quarter 1997
15. Account Balance/Time	After entering PIN the customer hears the account balance and time remaining on their pre-paid calling card	Enhances quality of service	2nd Quarter 1997
16. Last Number Redial	Automatically redials last number called	Lowers system time/costs, speeds call connection	4th Quarter 1997
17. Negative back supervision	Patented process by which service provider is not charged for the first leg of callback if second leg is busy/no answer.	Drastically lowers carrier overhead	4th Quarter 1997
18. Speed Dial	Allows for the programming of frequently dialed numbers at the PIN level	Lowers system time/costs, enhances convenience	4th Quarter 1997
19. Least Cost Routing (LCR) Across Carriers	Service providers may connect with up to ten carriers per chassis and route each call via the least cost route.	Lowers cost per call	Available
20. Remote Verification	One CLN verifies customer account/PIN with another CLN via data network	Eliminates double provisioning, allows service providers to establish global networks, allows end-users to use service outside of "home" CLN region without using international toll-free numbers
21. Least Cost Routing (LCR) Across CLNs	The CLN looks at a cost table containing the rates of each networked CLN to decide on which node the call will be re-originated	Lowers the cost per call
22. Synch Legs	The re-origination CLN synchronizes the destination call with the callback so that the caller will be bridged to the destination number at the precise time that the destination number begins to ring.	Decreases system time and lowers the service provider's cost per call
23. Toll-Free Message	When the user enters a toll free destination number the system plays a message telling the user he will not be charged for first leg and the continue processing the call.
24. Eliminate 011 Dialing	When entering a destination telephone number from the U.S., the user need not dial the 011 prefix. Destination Numbers within the United States, may instead be prefixed by a 1.	System time, lowers cost per call
25. Online deduction of money for pre-paid calling cards.	Available on the origination CLN. The originating CLN does all deduction of money for all users.	Enables service providers to offer pre-paid calling cards and create a new profit center
26. Multiple Language Prompts	Language of prompts may be specified at the PIN/account level	Enhancement of service